Shipping / Payment
We are pleased to be able to sell and ship our products worldwide. For most countries, we ship directly via DHL. For certain countries, we use FedEx, UPS, and EMS.
We are not able to deliver to Russia, N.Korea, China Mainland and India. We kindly ask for your understanding.
- Information for UK customers:
The United Kingdom has recently implemented new kitchen knife import laws, making it impossible for most shipping companies to send to the country. Until a delivery solution is discovered, we will not ship to the United Kingdom.
Our Shipping Department is closed on the weekends (Saturday, Sunday) and on all National Holidays of Japan. Therefore, any orders placed during the weekend or on a National Holiday of Japan will ship within the next two business days.
If you have specific shipping needs, please CONTACT US before placing your order.
International Shipping Policy
- - The Customer is responsible for all fees and taxes;
- - If you refuse to pay taxes and ask to "return to sender," it will impose extra tariffs on our business, and we cannot issue a full refund;
- - The Customer is responsible for knowing their laws and assumes all risks for the value of the package and our shipping costs, should it be confiscated at customs;
- - The Customer must pay all return and replacement shipping costs;
- - If the package is found to be undeliverable, the Customer is responsible for the return shipping cost (which can be higher than the original shipping);
- - If the package gets lost, stolen, or seized by customs, we are not accountable and cannot give a refund.
Gift Wrapping and Message Card
For your loved ones, you can add Gift Wrapping that features beautiful Japanese-inspired designs and a Message Card.
If you pay with Credit Card directly (not through Paypal):
- - Your shipping address and billing address must be the same;
- - If your shipping address and billing address are different, we can not ship to your shipping address because fraudulent acts committed using this matter are often reported, and we're responsible for protecting our customers from such crimes;
- - If you need to send your order to the shipping address different from the billing one, we recommend you choose the payment through Paypal with your Credit Card.