Returns / Exchanges
Please, do not use Japanese knives on bones, hard vegetables, frozen foods, and other dense food. Please, do not twist or force the knife into the product. This could cause damage to your knife.
If there are any signs of any use, honing, or scratches on your product, we will not accept your return.
Start a return, please contact us at: firstname.lastname@example.org
If the original product and packaging is not in new condition, we have the right to deny your return.
Returns accepted only on new unused items, within 7 days of the date of its arrival at the shipping address provided. We may apply for return DUTY TAXES and merchant card transaction fees.
If your refund is approved, then we refund you without the shipping costs. It will be processed to your original method of payment, within 7-14 business days.
Shipping costs are non-refundable.
If you selected Free Shipping, the original shipping costs will be deducted from your refund value.
The buyer is responsible for covering the shipment fee for the return. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please, use a trackable shipping service and delivery signature confirmation.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Sorry, clearance & reduced-priced items are final sale and can not be returned.Sorry, custom orders and knives with initial sharpening are final sale and can not be returned.
When the item was marked as a gift when purchased and shipped directly, you'll receive a gift credit for the value of your return.
Disclaimer of Warranty
Knife-Life Japan makes no representations or warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. Prices, fees, and availability are subject to change without notice.